Order Cancellation & Change Policy

Last Updated: September 12, 2026

At Pleatwear, we understand that customers may occasionally need to cancel an order or request a change after purchase. This policy explains when cancellation or modification requests may be accepted, how to submit a request, and what happens if an order has already entered processing or shipment.

This policy applies to orders placed through pleatwear.com.

Summary

Order Cancellation & Change Information	Details
Store	Pleatwear
Website	pleatwear.com
Order Cut-Off Time	5:00 PM Eastern Time (ET)
Order Processing Time	1–2 business days, Monday–Friday
Cancellation Requests	Accepted only when the order has not entered processing or shipment
Order Change Requests	Accepted only when the requested change can still be completed before processing or shipment
Cancellation Fee	$0.00
Change Fee	$0.00
After Shipment	Cancellation or modification is no longer available
Return Option After Delivery	Eligible items may be returned within 30 days of delivery
Approved Return Shipping	Free
Restocking Fee	$0.00
Support Email	support@pleatwear.com
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM ET

1. Order Cancellation Requests

Customers may request to cancel an order by contacting us as soon as possible after placing the order.

To request cancellation, email: support@pleatwear.com

A cancellation request is not automatically confirmed simply because it was submitted.

We can cancel an order only if it has not already:

• Entered processing.
• Been packed for shipment.
• Been transferred to a shipping carrier.
• Been otherwise committed to fulfillment in a way that prevents cancellation.

If the cancellation request is successfully completed, we will confirm the cancellation by email.

2. Order Change Requests

You may contact us to request certain order changes before processing or shipment begins.

Possible change requests may include:

• Correcting the recipient name.
• Correcting the shipping address.
• Correcting an apartment, suite, or unit number.
• Changing certain order details where operationally possible.
• Requesting cancellation of an item or the entire order.

Requested changes are not guaranteed.

Once an order has entered processing or shipment, we may no longer be able to modify it.

3. How to Request a Cancellation or Change

To request an order cancellation or modification, contact: support@pleatwear.com

Please include:

• Your order number.
• Full name used on the order.
• Email address associated with the purchase.
• The specific cancellation or change requested.
• Corrected shipping information, if applicable.

Providing complete information helps us identify the order and determine whether the requested change can still be completed.

4. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed before 5:00 PM ET on a business day may begin processing that business day.

Orders placed after 5:00 PM ET, on weekends, or on applicable holidays generally begin processing on the next business day.

Because processing may begin promptly, customers should submit cancellation or change requests as soon as they identify an issue.

5. Processing Time

Orders are normally processed within:

1–2 business days, Monday through Friday

Processing may include:

• Order verification.
• Payment verification.
• Picking the ordered product.
• Packing.
• Shipping-label preparation.
• Transfer to the shipping carrier.

Once one or more of these fulfillment steps have progressed far enough that the order cannot reasonably be changed, cancellation or modification may no longer be available.

6. Cancellation Fees

We do not charge a cancellation fee for an order that is successfully canceled before processing or shipment.

Cancellation fee: $0.00

If a cancellation is approved, there is no restocking or administrative cancellation charge.

7. Order Change Fees

We do not charge a separate fee for an approved order modification.

Order change fee: $0.00

A change may still affect the order total if the requested modification changes the products, quantities, shipping arrangement, or other chargeable order details.

Any applicable change in price will be communicated where relevant before the modification is completed.

8. Cancellations After Processing Has Started

Once an order has entered processing, cancellation cannot be guaranteed.

If we are unable to stop the order, the package will continue through fulfillment and delivery.

After delivery, you may request a return if the product qualifies under our Return & Refund Policy.

Eligible returns may be requested within 30 days from the date of delivery.

9. Cancellations After Shipment

Once an order has been transferred to USPS, UPS, FedEx, or another applicable shipping carrier, we cannot cancel the shipment.

At that stage:

• The order must continue through delivery.
• Shipping details generally cannot be modified by us.
• The customer may request an eligible return after delivery.
• Approved returns are subject to our Return & Refund Policy.

10. Shipping Address Changes

Customers are responsible for reviewing the shipping address before submitting an order.

If you discover an error, contact support@pleatwear.com immediately.

We may be able to correct the address only if the order has not progressed too far in processing.

Address-change requests cannot be guaranteed once:

• A shipping label has been finalized.
• The package has been packed.
• The order has been transferred to the carrier.

11. Incorrect Address Provided by the Customer

Customers must provide a complete and accurate shipping address.

Please verify:

• Recipient name.
• Street address.
• Apartment, suite, or unit number.
• City.
• State.
• ZIP code.

If inaccurate information causes a delivery delay, failed delivery, or return to sender, contact support@pleatwear.com so we can review the available options.

12. Product or Quantity Changes

If you want to change:

• The product ordered.
• The quantity ordered.
• Another item-related detail.

Contact us as soon as possible.

If the order has not entered processing, we will determine whether the requested modification can be completed.

If the order has already progressed too far in fulfillment, we may ask you to receive the original order and use the applicable return process afterward.

13. Payment-Related Changes

For security reasons, we generally cannot manually replace sensitive payment credentials after an order has been submitted.

If an order needs to be canceled because of a payment-related issue and cancellation is still possible, you may place a new order using your preferred payment method.

Any successfully canceled paid order will be refunded according to the applicable refund process.

14. Refunds for Successfully Canceled Orders

If a paid order is successfully canceled before shipment, any eligible payment already collected for that canceled order will be returned to the original payment method.

Once the cancellation and refund are processed, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Processing times imposed by financial institutions are outside our direct control.

15. Orders We Cancel

In limited circumstances, Pleatwear may cancel an order.

Examples may include:

• The product becomes unavailable.
• Payment cannot be authorized.
• Fraud or unauthorized payment activity is suspected.
• Shipping information cannot be validated.
• A technical error materially affects the order.
• An obvious pricing error occurs.
• The order cannot be fulfilled to the provided address.

If we cancel a paid order, the applicable amount will be refunded to the original payment method.

We will not charge a cancellation fee when an order is canceled by Pleatwear.

16. Product Availability

Submitting an order does not guarantee that a product will remain available in every circumstance.

If an item becomes unavailable after the order is placed and we cannot reasonably fulfill it, we will cancel the affected item or order and issue the applicable refund.

We will not substitute a materially different product without customer authorization.

17. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately at: support@pleatwear.com

Please provide the relevant order numbers.

If the duplicate order has not entered processing or shipment, we will review whether it can be canceled.

If it has already shipped, the applicable return process may be used after delivery.

18. Refused Deliveries

Refusing a delivery is not the recommended method for canceling or returning an order.

To ensure that a return can be properly identified and processed, customers should first contact: support@pleatwear.com and follow the approved return procedure.

Packages returned without proper identification or return authorization may take longer to process.

19. Returns When Cancellation Is No Longer Possible

If we cannot cancel or change an order before shipment, customers may use our return process after receiving the order.

Our standard return terms include:

• Return window: 30 days from delivery.
• Approved return shipping: Free.
• Return label: Sent by email after the return is accepted.
• Restocking fee: $0.00.
• Refund processing: Within 7 business days after the returned item is received, inspected, and approved.

Full conditions are provided in our Return & Refund Policy.

20. Return Address

Approved returns must follow the return instructions provided by our customer support team.

Return address:
Pleatwear
105 S Main St 215
West Hartford, CT 06107-2518
United States

Do not send a return package before receiving return instructions and approval.

21. Cancellation Example

For example, if you place an order on a business day and immediately notice that the shipping address is incorrect, contact support@pleatwear.com as soon as possible.

If the order has not entered processing, we may be able to update the address.

If the package has already been processed or transferred to the shipping carrier, the address change may no longer be possible.

22. Cancellation and Change Confirmation

A cancellation or modification request is considered completed only when Pleatwear confirms that it has been successfully processed.

Sending an email request does not by itself cancel or modify an order.

Please review any confirmation we send to ensure the requested change was completed correctly.

23. Business Days

For purposes of order processing, business days are:

Monday through Friday

Business days do not include:

• Saturdays.
• Sundays.
• Applicable holidays.

Our customer support hours are broader than our order-processing schedule.

24. Customer Support Hours

Our customer support team is available:

Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Requests received outside support hours will be reviewed during the next available support period.

Because order processing may continue according to our stated fulfillment schedule, contacting us as early as possible provides the best opportunity for a cancellation or change to be completed.

25. Consumer Rights

Nothing in this policy limits any mandatory rights available under applicable consumer protection laws.

If applicable law provides a customer with rights greater than those stated in this policy, the legally required rights will apply.

26. Related Policies

This Order Cancellation & Change Policy should be read together with the following policies available on pleatwear.com:

• Shipping Policy.
• Return & Refund Policy.
• Terms of Service.
• Privacy Policy.
• Payment Policy.

Where a specific policy applies to a particular issue, that policy will govern together with any applicable mandatory consumer protections.

27. Contact Us

For cancellation or order modification requests, contact:

• Store: Pleatwear
• Website: pleatwear.com
• Email: support@pleatwear.com
• Address: 105 S Main St 215, West Hartford, CT 06107-2518, United States
• Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

For the fastest identification of your order, please include your order number and clearly describe the cancellation or change you are requesting.