Terms of Service

Last Updated: September 12, 2026

Welcome to Pleatwear. These Terms of Service govern your access to and use of pleatwear.com, including purchases made through the website.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

Summary

Topic	Details
Store	Pleatwear
Website	pleatwear.com
Products	Women's bags
Sales Region	United States
Order Cut-Off Time	5:00 PM Eastern Time (ET)
Processing Time	1–2 business days, Monday–Friday
Transit Time	5–10 business days, Monday–Friday
Standard Shipping Fee	$6.99 per order
Return Window	30 days from delivery
Return Shipping	Free for approved returns using our provided label
Restocking Fee	None
Refund Processing	Within 7 business days after receipt, inspection, and approval
Support Email	support@pleatwear.com
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM ET
Business Address	105 S Main St 215, West Hartford, CT 06107-2518, United States

1. About Pleatwear

Pleatwear operates pleatwear.com, an online store offering women's bags to customers in the United States.

Our business contact information is:

Pleatwear
105 S Main St 215
West Hartford, CT 06107-2518
United States
Email: support@pleatwear.com
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

2. Eligibility to Use the Website

By using this website or placing an order, you confirm that:

You are legally capable of entering into a purchase agreement.
The information you provide is accurate and complete.
You are authorized to use the payment method submitted with your order.
You will use the website only for lawful purposes.

If you are purchasing on behalf of another person or organization, you confirm that you have authority to do so.

3. Product Information

We make reasonable efforts to provide accurate product information, including:

Product descriptions.
Images.
Available colors or styles.
Materials where applicable.
Dimensions or measurements where provided.
Prices.
Availability.

Because screen settings and lighting conditions vary, actual product colors may appear slightly different from images displayed on the website.

Minor differences that do not materially affect the product's intended use may occur.

We do not intentionally provide false, misleading, or materially inaccurate product information.

If you receive an incorrect, damaged, or defective product, please contact support@pleatwear.com.

4. Product Availability

Products are offered subject to availability.

Adding a product to your cart does not reserve the item.

In rare cases, an item may become unavailable after an order is placed.

If we cannot fulfill an ordered item, we will contact you and provide an appropriate resolution, which may include cancellation and refund of the affected item or order.

5. Pricing

Product prices are displayed on pleatwear.com before checkout.

Product prices include applicable tax as stated in our store pricing.

Shipping charges are displayed separately during checkout.

For standard shipping within the United States:

Standard Shipping Fee: $6.99 per order

Before submitting payment, customers can review the applicable:

Product price.
Included tax.
Shipping charge.
Order total.

We do not intentionally add undisclosed mandatory charges after checkout.

6. Pricing Errors

We make reasonable efforts to maintain accurate prices.

If a material pricing or technical error occurs, we may contact you before fulfilling the affected order.

Where permitted by law, we may cancel an order affected by an obvious pricing or system error and issue a refund for any amount already paid.

We will not substitute a materially different price without providing notice.

7. Orders

An order is submitted when you complete the checkout process.

After placing an order, you may receive an electronic confirmation containing information about the purchase.

Receipt of an order confirmation does not prevent us from reviewing an order for:

Payment authorization.
Product availability.
Shipping eligibility.
Fraud prevention.
Incorrect customer information.
Technical or pricing errors.

We reserve the right to refuse or cancel an order when reasonably necessary, including where payment cannot be verified, shipping information is incomplete, or fraudulent activity is suspected.

If we cancel a paid order, the applicable amount will be refunded to the original payment method.

8. Order Cut-Off and Processing

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders are normally prepared within:

1–2 business days, Monday through Friday

Orders placed after 5:00 PM ET, on weekends, or on applicable holidays will generally begin processing on the next business day.

Business days exclude Saturdays, Sundays, and applicable holidays.

9. Shipping

We currently ship only within the United States.

We do not offer international shipping.

Our standard shipping terms are:

Processing time: 1–2 business days.
Transit time: 5–10 business days.
Estimated total delivery time: Approximately 6–12 business days.
Standard shipping fee: $6.99 per order.
Carriers: USPS, UPS, or FedEx.

Transit times are estimates and may vary due to delivery destination, weather, carrier operations, transportation disruptions, holidays, or other circumstances outside our reasonable control.

Full shipping terms are available in our Shipping Policy on pleatwear.com.

10. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Please review your:

Full name.
Street address.
Apartment, suite, or unit number where applicable.
City.
State.
ZIP code.

If you identify an error after placing an order, contact support@pleatwear.com as soon as possible.

We cannot guarantee that shipping information can be changed after processing begins or after the package has been transferred to the carrier.

11. Delivery

Delivery estimates are not guaranteed delivery dates.

Once an order is transferred to a shipping carrier, delivery may be affected by circumstances including:

Weather conditions.
Carrier delays.
Transportation disruptions.
Holiday volume.
Incorrect addresses.
Local delivery restrictions.

If your shipment is significantly delayed, contact support@pleatwear.com.

12. Returns

Eligible products may be returned within:

30 days from the date of delivery

Returned products must generally:

Be in the same condition in which they were received.
Be unused and unworn.
Be free from customer-caused damage.
Include applicable original packaging and accessories.
Meet the requirements in our Return & Refund Policy.

Customers must request authorization before returning a product.

Full eligibility requirements and return procedures are available in our Return & Refund Policy.

13. Free Return Shipping

Approved returns are eligible for free return shipping.

After an eligible return request is approved, we will send a prepaid return shipping label to the email address associated with the order.

Customers may download and print the provided label.

Return shipping cost for approved returns: $0.00

14. Restocking Fees

We do not charge a restocking fee for approved eligible returns.

Restocking fee: $0.00

15. Return Address

Approved returns must be sent according to the return instructions provided by our customer support team.

Return address:

Pleatwear
105 S Main St 215
West Hartford, CT 06107-2518
United States

Please contact support@pleatwear.com before sending a return.

16. Refunds

Once a returned item has been received, inspected, and approved, refunds are processed within:

7 business days

Approved refunds are issued to the original payment method used for the order unless otherwise required by applicable law.

Banks, card issuers, and payment providers may require additional time to post the refund after we issue it.

17. Exchanges

Exchange requests may be considered within the 30-day return period and are subject to product eligibility and availability.

If a direct exchange is not available, you may be asked to:

Return the original eligible item.
Receive an approved refund.
Place a new order for the preferred product.

18. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is:

Damaged.
Defective.
Incorrect.
Materially different from the product ordered.

Contact support@pleatwear.com and provide:

Your order number.
A description of the issue.
Relevant photographs where appropriate.

We will review the issue and provide an appropriate resolution.

Customers will not be charged return shipping for approved returns involving damaged, defective, or incorrect products.

19. Order Cancellation and Changes

If you need to cancel or change an order, contact:

support@pleatwear.com

Please contact us as soon as possible after placing the order.

We cannot guarantee cancellation or modification after an order has entered processing or has been transferred to the shipping carrier.

If an order can no longer be canceled, it may be eligible for return after delivery under our Return & Refund Policy.

20. Payment

Customers must provide valid and authorized payment information at checkout.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method.
The payment information provided is accurate.
You authorize the applicable order amount to be charged.

Orders may be delayed or canceled if payment authorization fails or if additional verification is reasonably required.

21. Payment Security

Payments are processed using the checkout and payment systems available through our website.

We take reasonable measures to protect customer information and do not intentionally disclose payment information except as necessary to process transactions, operate our services, comply with legal obligations, or prevent fraud.

Please refer to our Privacy Policy for more information regarding personal information.

22. Personal Information

When you use our website or place an order, we may collect information necessary to:

Process purchases.
Arrange shipping.
Provide customer support.
Process returns and refunds.
Prevent fraud.
Maintain website functionality.
Meet legal obligations.

Personal information is handled in accordance with our Privacy Policy.

23. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for purposes including:

Essential website functionality.
Shopping cart functionality.
Security.
Website performance.
Analytics.
Customer preferences.
Advertising or marketing where permitted.

Additional details are provided in our Cookie Policy and Privacy Policy.

Where consent is required by applicable law, relevant tracking technologies will be used in accordance with applicable consent requirements.

24. Intellectual Property

Unless otherwise stated, website content belonging to Pleatwear, including eligible:

Text.
Graphics.
Logos.
Product presentation.
Website design.
Original images.
Branding.
Page content.

is protected by applicable intellectual property laws.

You may use the website for personal shopping and other lawful personal purposes.

You may not reproduce, distribute, sell, republish, or commercially exploit protected content without authorization or another lawful basis.

25. Prohibited Uses

You may not use the website to:

Violate applicable laws or regulations.
Submit fraudulent orders.
Provide intentionally false information.
Attempt unauthorized access to website systems.
Introduce malicious software or harmful code.
Interfere with website security or operation.
Scrape or extract website content in an unlawful manner.
Infringe intellectual property rights.
Impersonate another person.
Conduct fraudulent payment activity.

We may restrict access where reasonably necessary to protect customers, our business, or website security.

26. Third-Party Services

Our website may rely on third-party service providers for functions such as:

Payments.
Shipping.
Website hosting.
Analytics.
Fraud prevention.
Communications.

These providers may operate under their own terms and privacy practices.

We are not responsible for independent third-party services beyond matters for which responsibility cannot legally be excluded.

27. External Links

The website may contain links to third-party websites.

A link does not necessarily mean that we endorse or control the third-party website.

Customers should review the applicable terms and privacy policies of third-party websites before providing personal information or making transactions with them.

28. Website Availability

We aim to maintain reliable website access but do not guarantee uninterrupted availability.

Temporary interruptions may occur because of:

Maintenance.
Technical problems.
Hosting disruptions.
Security incidents.
System updates.
Events outside our reasonable control.

We may update, modify, or improve website functionality when reasonably necessary.

29. Accuracy of Website Information

We make reasonable efforts to keep information accurate and current.

However, occasional typographical, technical, pricing, or descriptive errors may occur.

If we identify a material error affecting an order, we will take reasonable steps to correct it and communicate with the affected customer where necessary.

30. Limitation of Liability

To the extent permitted by applicable law, Pleatwear will not be responsible for indirect, incidental, or consequential losses arising solely from use of the website where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including applicable mandatory consumer rights.

31. No Waiver of Consumer Rights

Nothing in these Terms is intended to remove, restrict, or replace mandatory consumer protections available under applicable law.

If any provision of these Terms conflicts with a mandatory legal right available to a consumer, the mandatory legal protection will apply.

32. Indemnification

To the extent permitted by applicable law, users may be responsible for losses or claims caused by their unlawful misuse of the website, fraud, infringement of third-party rights, or material violation of these Terms.

This provision does not limit rights that cannot legally be restricted.

33. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The invalid provision will be interpreted or limited only to the extent necessary to comply with applicable law.

34. Changes to These Terms

We may update these Terms from time to time to reflect:

Legal requirements.
Changes to our services.
Website updates.
Operational changes.
Policy improvements.

The updated version will be published on pleatwear.com with a revised "Last Updated" date.

Changes will not retroactively remove rights that have already accrued under applicable law.

35. Governing Law

These Terms and transactions made through Pleatwear are governed by applicable laws of the United States and the State of Connecticut, subject to any mandatory consumer protection rights that apply based on the customer's location.

Nothing in this section removes consumer rights that cannot legally be waived.