Return & Refund Policy
Last Updated: September 12, 2026
At Pleatwear, we want customers to have a clear and transparent understanding of their return and refund rights. This Return & Refund Policy applies to purchases made through pleatwear.com.
Summary
| Return & Refund Information | Details |
|---|---|
| Return Window | 30 days from the date of delivery |
| Refund Processing Time | Within 7 business days after the returned item is received, inspected, and approved |
| Return Shipping Cost | Free |
| Return Label | Provided by email after the return request is accepted |
| Restocking Fee | None |
| Return Address | 105 S Main St 215, West Hartford, CT 06107-2518, United States |
| Refund Method | Original payment method |
| Support Email | support@pleatwear.com |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET) |
30-Day Return Policy
Customers may request a return within 30 days from the date the order is delivered.
To qualify for a return, the return request must be submitted within this 30-day period.
Returns requested after the 30-day return window may not be accepted.
Return Eligibility
To be eligible for a return, the item must:
- Be returned within 30 days of delivery.
- Be in the same condition in which it was received.
- Be unused and unworn.
- Be free from customer-caused damage, stains, odors, or alterations.
- Include original packaging where reasonably applicable.
- Include any accessories, tags, straps, dust bags, or other components originally supplied with the product.
- Be accompanied by sufficient purchase information to identify the order.
- For women's bags, the product should not show signs of use such as scratches, stains, stretching, damaged hardware, altered straps, strong odors, or other customer-caused wear.
Items that do not meet the stated return conditions may be ineligible for a refund.
How to Request a Return
To request a return, contact:
Email: support@pleatwear.com
Please include:
- Your order number.
- The name used on the order.
- The email address associated with the purchase.
- The item you wish to return.
- The reason for the return.
- Photos where relevant, particularly for damaged, defective, or incorrect items.
Our customer support team will review your request and provide return instructions if the return is accepted.
Return Authorization
Please do not send a product back without first requesting a return.
After your return request is reviewed and accepted, we will send the return instructions and prepaid return shipping label to the email address associated with your order.
Unauthorized returns may experience delays because we may not be able to identify or process the returned package correctly.
Free Return Shipping
Approved returns are eligible for free return shipping.
If your return is accepted:
- A prepaid return shipping label will be sent to your email.
- Download the return label.
- Print the label.
- Securely package the item.
- Attach the provided return label to the package.
- Send the package using the carrier instructions provided with the return authorization.
Customers are not charged a return shipping fee when using the prepaid return label provided by Pleatwear.
Return Shipping Fee
Return shipping cost: $0.00
Approved returns using our provided prepaid return label are free of charge.
Customers should not purchase their own return shipping service unless specifically instructed by our support team.
Restocking Fee
We do not charge a restocking fee.
Restocking fee: $0.00
No storage, handling, or restocking deduction will be applied to an eligible approved return.
Return Address
Approved returns must be sent to:
Pleatwear
105 S Main St 215
West Hartford, CT 06107-2518
United States
Customers should follow the return instructions provided by email before sending a package to this address.
Refund Processing
Once your returned product reaches us, we will inspect it to confirm that it meets the return eligibility requirements.
If the return is approved after inspection, your refund will be processed within 7 business days.
The refund will be issued to the original payment method used for the purchase, unless otherwise required by applicable law.
Business days do not include Saturdays, Sundays, or applicable holidays.
Refund Timing After Processing
After we issue a refund, your bank, card provider, or payment service may require additional time to post the refund to your account.
This additional posting time is determined by your payment provider and is separate from our refund processing period.
If you have not received the refund after we confirm that it has been issued, please first check with your bank, card issuer, or payment provider.
You may then contact us at support@pleatwear.com if further assistance is required.
Original Shipping Charges
The standard shipping charge paid on the original order is separate from the free return shipping service.
Unless required by applicable law or the return is due to an error attributable to Pleatwear, original outbound shipping charges are generally not refundable.
Any refundable amount will be clearly communicated during the return review where applicable.
Damaged or Defective Items
Please inspect your order after delivery.
If an item arrives:
- Damaged.
- Defective.
- With a manufacturing issue.
- In a materially different condition from what was expected.
Contact support@pleatwear.com as soon as possible.
Please provide:
- Your order number.
- A description of the issue.
- Clear photos showing the problem.
- Photos of the packaging where relevant.
We will review the issue and provide the appropriate resolution.
If the return is approved, you will not be charged return shipping or restocking fees.
Incorrect Item Received
If you receive an item different from the item you ordered, contact support@pleatwear.com.
Please provide your order number and photographs showing the product received.
Once verified, we will provide instructions for returning the incorrect item at no cost to you and assist with the appropriate resolution.
Items Damaged After Delivery
Products damaged through customer use, misuse, improper handling, unauthorized modification, improper storage, or normal wear after delivery are generally not considered defective products.
Such items may not qualify for a refund unless applicable consumer protection law provides otherwise.
Non-Returnable Items
Returns may be refused when:
- The return request is submitted more than 30 days after delivery.
- The item has been used, worn, altered, washed, or intentionally damaged.
- The item contains stains, odors, scratches, or damage caused after delivery.
- Required product components or accessories are missing.
- The product is returned in a condition materially different from the condition in which it was received.
- The purchase cannot reasonably be verified.
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.
Exchanges
If you would like a different item, style, or eligible replacement, contact support@pleatwear.com.
Exchange requests are subject to:
- The 30-day return window.
- Product eligibility requirements.
- Product availability.
If a direct exchange is unavailable, you may be asked to return the original item for a refund and place a new order for the preferred product.
Approved exchange-related returns using our provided return label are free of charge.
Sale and Discounted Items
Unless clearly stated otherwise at the time of purchase, eligible sale or discounted products may be returned under the same 30-day return requirements described in this policy.
Any specific exception will be clearly disclosed before purchase.
Return Package Responsibility
Customers should package returned items securely to reduce the risk of damage while the return is in transit.
We recommend keeping the return receipt or carrier tracking information until the return and refund have been completed.
A refund cannot be completed until the returned item has been received and reviewed, except where otherwise required by applicable law.
Return Example
For example:
If your order is delivered on October 1, you may submit an eligible return request within the following 30 days.
After your return request is accepted, we will email you a prepaid return label at no charge.
Once the returned item arrives at our return address and passes inspection, the refund will be issued to your original payment method within 7 business days.
No return shipping fee or restocking fee will be deducted from the approved refund.
Order Cancellation Before Shipment
If you wish to cancel an order before it has shipped, contact support@pleatwear.com as soon as possible.
Cancellation is not guaranteed once processing has started or the package has been transferred to the shipping carrier.
If the order can no longer be canceled, you may request a return after delivery in accordance with this Return & Refund Policy.
Consumer Rights
This policy is intended to provide clear and transparent return and refund procedures.
Nothing in this policy is intended to restrict or exclude any mandatory consumer rights available under applicable law.
Where applicable law provides greater consumer protection than this policy, the legally required protection will apply.
Customer Support
For return, refund, exchange, damaged-product, or incorrect-order questions, contact:
- Store: Pleatwear
- Website: pleatwear.com
- Email: support@pleatwear.com
- Address: 105 S Main St 215, West Hartford, CT 06107-2518, United States
- Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
When contacting us regarding an existing order, please include your order number so we can locate the purchase and assist you efficiently.