Shipping Policy
Last Updated: September 12, 2026
At Pleatwear, we aim to provide customers with clear and transparent information about order processing, shipping charges, estimated delivery times, and delivery methods. This Shipping Policy applies to purchases made through pleatwear.com.
Summary
| Shipping Information | Details |
|---|---|
| Shipping Destination | United States only |
| International Shipping | Not available |
| Order Cut-Off Time | 5:00 PM Eastern Time (ET) |
| Order Processing / Handling Time | 1–2 business days, Monday through Friday |
| Estimated Transit Time | 5–10 business days, Monday through Friday |
| Estimated Total Delivery Time | Approximately 6–12 business days after the order is placed, depending on destination and order timing |
| Standard Shipping Fee | $6.99 per order |
| Additional Shipping Fees | None beyond the shipping charge displayed at checkout |
| Tax | Product prices include applicable tax |
| Shipping Cost Display | Calculated and displayed at checkout before payment |
| Shipping Carriers | USPS, UPS, or FedEx |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM ET |
| Support Email | support@pleatwear.com |
Shipping Destinations
Pleatwear currently ships orders only to delivery addresses within the United States.
We do not currently offer international shipping. Orders with delivery addresses outside the United States cannot be processed for shipment.
Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM Eastern Time (ET)
Orders placed before 5:00 PM ET on a business day may begin processing that business day.
Orders placed after 5:00 PM ET, on weekends, or on holidays will begin processing on the next business day.
Order Processing Time
Orders normally require:
1–2 business days
Processing takes place Monday through Friday.
Processing time is the period required to verify, prepare, pack, and hand an order over to the shipping carrier. Processing time is separate from the carrier's transit time.
Business days do not include Saturdays, Sundays, or applicable holidays.
Shipping and Transit Time
After an order has been processed and transferred to the shipping carrier, estimated transit time is:
5–10 business days
Carrier transit operates primarily Monday through Friday and depends on the delivery destination and carrier network.
Some packages may arrive earlier than the estimated delivery range. Delivery dates are estimates and may vary depending on carrier operations, destination, weather conditions, transportation disruptions, or other circumstances affecting the carrier.
Estimated Total Delivery Time
The estimated total delivery period consists of:
- Order processing: 1–2 business days
- Shipping transit: 5–10 business days
- Estimated total: approximately 6–12 business days
For example, if an order requires 2 business days for preparation and 7 business days for carrier transit, the estimated total delivery time would be approximately 9 business days.
Delivery estimates begin based on business days and do not include weekends or applicable holidays.
Shipping Fees
We offer standard shipping throughout the United States at the following rate:
| Shipping Method | Shipping Fee |
|---|---|
| Standard Shipping | $6.99 per order |
There are no additional shipping-related fees beyond the shipping charge shown during checkout.
The applicable shipping charge will be clearly displayed before you complete payment.
Taxes and Checkout Pricing
Product prices displayed on pleatwear.com include applicable tax.
The standard shipping fee is calculated and displayed separately during checkout.
Before completing your purchase, you will be able to review the order total, including:
- Product price
- Applicable included tax
- Shipping charge
- Final order total
We do not add undisclosed shipping charges after an order has been submitted.
Shipping Carriers
Orders may be shipped using one of the following carriers:
- USPS
- UPS
- FedEx
The carrier used for an order may depend on the delivery destination, package characteristics, and available shipping service.
Shipping Within the United States
Our standard shipping terms apply to eligible delivery addresses within the United States.
Shipping times may vary by state and delivery location. Customers in locations farther from the shipment origin or carrier distribution network may experience delivery times closer to the upper end of the stated 5–10 business-day transit period.
Order Tracking
When tracking information is available for an order, customers may use the carrier tracking information associated with the shipment to follow its delivery progress.
Tracking activity may not appear immediately after a shipping label is created. Carrier systems may require additional time to register the package after pickup or acceptance.
Delivery Delays
Although most orders are delivered within the estimated timeframe, carrier delays may occasionally occur.
Possible causes may include:
- Severe weather
- Carrier network disruptions
- High shipping volumes
- Transportation delays
- Delivery restrictions
- Federal holidays
- Incorrect or incomplete delivery information
Estimated delivery dates are provided as estimates rather than guaranteed delivery dates.
If your order has exceeded the expected delivery period, please contact us at support@pleatwear.com so we can review the available shipping information.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your shipping information before submitting your order, including:
- Recipient name
- Street address
- Apartment, suite, or unit number where applicable
- City
- State
- ZIP code
Incorrect or incomplete address information may result in delivery delays or carrier delivery problems.
If you notice an address error after placing an order, contact support@pleatwear.com as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.
Packages Marked as Delivered
If carrier tracking shows that a package has been delivered but you cannot locate it, please first check the delivery area and confirm the shipping address entered with your order.
You may also check with household members or other persons who may have accepted the package.
If the package still cannot be located, contact us at support@pleatwear.com with your order information so we can review the available shipment details.
Lost or Damaged Shipments
If your package appears to have been lost during transit or arrives damaged, please contact us at support@pleatwear.com.
Please provide your order number and relevant details regarding the shipment. For damaged packages, photos of the package and product may help us review the issue.
We will review the available information and assist with the appropriate next steps based on the circumstances of the shipment.
Returns and Exchanges
This Shipping Policy explains the delivery of purchases from Pleatwear to customers.
Product return, refund, and exchange eligibility, including applicable timelines, product-condition requirements, refund procedures, and return shipping terms, are governed by our separate Return & Refund Policy available on pleatwear.com.
Customer Support
For questions regarding processing, shipping charges, tracking, or delivery, please contact:
- Store: Pleatwear
- Website: pleatwear.com
- Email: support@pleatwear.com
- Address: 105 S Main St 215, West Hartford, CT 06107-2518, United States
- Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
We recommend including your order number when contacting us about an existing order so that we can identify the relevant purchase and shipping information.