Privacy Policy

Last Updated: September 12, 2026

This Privacy Policy explains how Pleatwear collects, uses, discloses, stores, and protects personal information when you visit pleatwear.com, make a purchase, contact customer support, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Summary

Privacy Information	Details
Store	Pleatwear
Website	pleatwear.com
Information Collected	Contact, order, payment, shipping, device, browsing, and customer-support information
Main Purposes	Order processing, delivery, customer support, website operation, security, analytics, and marketing where permitted
Payment Information	Processed through authorized payment service providers
Cookies	Used for essential functions, preferences, analytics, security, and advertising where applicable
Data Selling	We do not sell personal information for money
User Rights	Access, correction, deletion, portability, and applicable privacy choices
Security	Reasonable administrative, technical, and organizational safeguards
Support Email	support@pleatwear.com
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM ET
Business Address	105 S Main St 215, West Hartford, CT 06107-2518, United States

1. Who We Are

This Privacy Policy applies to personal information handled by:

Pleatwear
Website: pleatwear.com
Address: 105 S Main St 215, West Hartford, CT 06107-2518, United States
Email: support@pleatwear.com
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

Visit or browse pleatwear.com.
Create or use website functionality.
Add products to your cart.
Place an order.
Make a payment.
Request shipping or delivery.
Contact customer support.
Submit a return or refund request.
Subscribe to communications where available.
Interact with cookies, analytics, advertising, or similar technologies used on the website.

This policy does not govern independent third-party websites or services that operate under their own privacy policies.

3. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

3.1 Contact Information

We may collect:

Full name.
Email address.
Telephone number where provided.
Billing address.
Shipping address.
City.
State.
ZIP code.
Country.

3.2 Order and Transaction Information

When you make a purchase, we may collect:

Order number.
Products purchased.
Product quantities.
Product prices.
Discounts where applicable.
Shipping charges.
Tax information where applicable.
Order status.
Payment status.
Shipping status.
Return, exchange, cancellation, and refund information.

3.3 Payment Information

Payment information may include information necessary to complete your transaction.

Payment card information and other sensitive payment credentials are generally processed by authorized payment processors and payment platforms rather than being stored directly by Pleatwear.

Depending on the payment method selected, payment providers may collect:

Cardholder name.
Billing information.
Card or account details.
Transaction authorization information.
Payment fraud-prevention information.

Their handling of payment data is subject to their applicable privacy and security practices.

4. Shipping and Delivery Information

To fulfill your order, we may collect and process information such as:

Recipient name.
Delivery address.
Contact information.
Order details.
Tracking number.
Shipping carrier.
Delivery status.

We may provide the information necessary to fulfill your shipment to carriers such as USPS, UPS, or FedEx.

5. Device and Technical Information

When you access our website, certain technical information may be collected automatically, including:

IP address.
Browser type.
Device type.
Operating system.
Device identifiers.
Language settings.
Referring website.
Pages viewed.
Date and time of access.
Session information.
Website interactions.
Approximate location derived from an IP address where applicable.

This information may be used for website operation, security, analytics, fraud prevention, and performance improvement.

6. Customer Support Information

If you contact Pleatwear, we may collect:

Your name.
Email address.
Order number.
Contact history.
Messages and requests.
Product photographs.
Shipping documentation.
Return or refund details.
Any other information you voluntarily provide.

We use this information to respond to your inquiry and resolve customer service matters.

7. Information You Provide Voluntarily

You may voluntarily provide additional information when you:

Contact us.
Complete forms.
Submit feedback.
Request a return.
Request a refund.
Report a damaged or defective product.
Subscribe to optional communications.
Participate in website features.

Please provide only information that is relevant to your request.

8. How We Use Personal Information

We may use personal information for the following purposes.

8.1 Processing Orders

We use personal information to:

Confirm purchases.
Process transactions.
Verify payment.
Prepare orders.
Communicate order status.
Prevent duplicate or fraudulent transactions.

8.2 Shipping and Delivery

We use personal information to:

Prepare shipping labels.
Arrange delivery.
Provide tracking information.
Communicate with shipping carriers.
Investigate lost or delayed packages.
Resolve delivery issues.

8.3 Returns, Refunds, and Exchanges

We may use personal information to:

Verify purchases.
Review return eligibility.
Send prepaid return labels.
Process refunds.
Handle exchanges.
Resolve damaged, defective, or incorrect-order claims.

8.4 Customer Support

We use customer information to:

Respond to questions.
Resolve complaints.
Investigate order issues.
Provide product or policy assistance.
Maintain records of customer communications.

8.5 Website Operation

We may use data to:

Maintain website functionality.
Operate shopping cart features.
Remember preferences.
Improve navigation.
Diagnose technical problems.
Maintain security.

8.6 Security and Fraud Prevention

We may process personal information to:

Detect suspicious activity.
Prevent fraudulent transactions.
Protect customer accounts.
Protect our website and systems.
Investigate unauthorized activity.
Enforce applicable terms and policies.

8.7 Analytics and Improvement

We may use information to understand:

Website traffic.
Product-page performance.
Customer interaction patterns.
Website errors.
Conversion performance.
General shopping behavior.

This information helps us improve our website and customer experience.

8.8 Marketing and Advertising

Where permitted by law, and where required with your consent, we may use certain information to:

Send promotional communications.
Measure advertising effectiveness.
Display relevant advertising.
Understand customer engagement.

You may opt out of marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting support@pleatwear.com.

9. Legal and Operational Reasons for Processing

Depending on the applicable law and circumstances, we may process personal information because:

It is necessary to fulfill your order.
It is necessary to provide requested services.
You have provided consent.
We have a legitimate business purpose.
Processing is necessary to protect against fraud or security threats.
Processing is required to comply with applicable legal obligations.

Where consent is the applicable basis for processing, you may withdraw that consent subject to applicable law.

10. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies.

Cookies are small data files that websites may store on your browser or device.

Essential Cookies

Essential cookies may be necessary for:

Website operation.
Shopping cart functionality.
Checkout.
Account security.
Fraud prevention.
Session management.

These technologies may be required for the website to function properly.

Functional Cookies

Functional cookies may be used to remember:

Customer preferences.
Display preferences.
Language choices.
Website settings.

Analytics Cookies

Analytics technologies may help us understand:

Website usage.
Visitor activity.
Page performance.
Navigation behavior.
Technical errors.

Advertising and Marketing Cookies

Where used and permitted, advertising technologies may help:

Measure advertising campaigns.
Understand interactions with advertisements.
Deliver or measure more relevant advertising.
Limit repeated advertisements.

Where applicable law requires consent before non-essential cookies are used, we will use consent mechanisms consistent with applicable requirements.

11. Cookie Choices

You may be able to manage cookies through:

Website cookie controls where available.
Your browser settings.
Device privacy settings.
Advertising preference tools provided by applicable platforms.

Blocking certain cookies may affect website functionality.

Essential cookies necessary to provide requested services may continue to operate where legally permitted.

12. How We Share Personal Information

We may disclose personal information only when reasonably necessary for legitimate business and operational purposes.

Service Providers

We may share information with service providers that assist us with:

Website hosting.
E-commerce infrastructure.
Payment processing.
Shipping and delivery.
Fraud prevention.
Analytics.
Customer support.
Email communications.
Advertising and marketing where permitted.
Website security.

Service providers receive only information reasonably necessary to perform their services.

13. Shipping Carriers

To deliver orders, necessary information may be shared with shipping providers including:

USPS.
UPS.
FedEx.

Information may include your:

Name.
Shipping address.
Contact information where required.
Order shipment information.

14. Payment Providers

Payment providers may receive the information necessary to:

Authorize transactions.
Process payments.
Prevent fraud.
Process refunds.
Resolve payment disputes.

We do not use payment information for unrelated purposes.

15. Analytics and Advertising Providers

Where applicable, analytics and advertising providers may process device, browsing, cookie, or interaction information.

Their use of information may be governed by their respective privacy policies.

Where legally required, non-essential advertising or tracking technologies will be subject to applicable consent or opt-out mechanisms.

16. Legal Disclosures

We may disclose information where reasonably necessary to:

Comply with applicable law.
Respond to valid legal requests.
Comply with court orders.
Protect customers.
Protect our legal rights.
Prevent fraud.
Investigate security incidents.
Enforce our Terms of Service.

We will not intentionally disclose more information than reasonably necessary for the applicable purpose.

17. Business Transactions

If Pleatwear is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any successor handling personal information will be expected to process it in accordance with applicable privacy obligations.

18. Sale and Sharing of Personal Information

Pleatwear does not sell personal information for monetary payment.

Certain privacy laws may define terms such as "sale," "sharing," or "targeted advertising" more broadly than an ordinary monetary sale.

If our use of advertising or analytics technologies constitutes a sale, sharing, or targeted advertising under an applicable privacy law, eligible users may exercise the relevant opt-out rights.

Requests may be submitted by contacting: support@pleatwear.com

Where required, we will also honor applicable browser-based privacy preference signals, such as recognized opt-out preference signals, in accordance with applicable law and available website functionality.

19. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

Fulfilling orders.
Providing customer support.
Processing returns and refunds.
Maintaining transaction records.
Preventing fraud.
Resolving disputes.
Enforcing agreements.
Meeting accounting, tax, and legal obligations.

Different categories of information may be retained for different periods depending on the purpose and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

20. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

Unauthorized access.
Unauthorized disclosure.
Loss.
Misuse.
Alteration.
Destruction.

Measures may include:

Secure website connections.
Access restrictions.
Authentication controls.
Service-provider safeguards.
Security monitoring.
Payment-security measures.

No internet transmission or storage system can be guaranteed to be completely secure.

21. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights regarding your personal information.

These rights may include:

The right to know whether we process your personal information.
The right to request access to personal information.
The right to request correction of inaccurate information.
The right to request deletion of certain information.
The right to obtain a copy of certain personal information.
The right to data portability where applicable.
The right to opt out of certain targeted advertising.
The right to opt out of qualifying sales or sharing of personal information.
The right to withdraw consent where processing is based on consent.
The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.

These rights may be subject to legal exceptions.

22. How to Submit a Privacy Request

To exercise an applicable privacy right, contact: support@pleatwear.com

Please state that your request concerns your privacy rights and describe the request clearly.

We may request information reasonably necessary to:

Verify your identity.
Locate relevant records.
Prevent fraudulent requests.
Confirm your authority to act for another person.

We will not request more information than reasonably necessary for verification.

23. Authorized Agents

Where applicable law permits the use of an authorized agent, an authorized person may submit a privacy request on your behalf.

We may request evidence that the agent is authorized to act for you and may independently verify your identity where permitted by law.

24. Appeals of Privacy Decisions

Where applicable privacy law provides a right to appeal a decision regarding a privacy request, you may submit an appeal by contacting: support@pleatwear.com

Please clearly identify the request you are appealing and explain why you believe the decision should be reconsidered.

25. Marketing Communications

If you receive optional promotional emails from us, you may unsubscribe by:

Using the unsubscribe link provided in the email.
Contacting support@pleatwear.com.

Transactional communications concerning orders, payments, shipping, returns, refunds, security, or customer service may still be sent because they are necessary to provide requested services.

26. Do Not Track Signals

Some browsers offer a "Do Not Track" setting.

Because there is not a uniform technical standard governing all Do Not Track signals, our website may not respond to every such signal.

Where applicable law requires recognition of a qualifying browser-based privacy preference signal, we will process the signal as required by applicable law.

27. Children's Privacy

Our website is intended for general audiences purchasing women's bags and is not designed or directed toward children under the age of 13.

We do not knowingly seek to collect personal information from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, contact: support@pleatwear.com

We will review the request and take appropriate action where required.

28. International Visitors

Pleatwear currently ships orders only within the United States.

However, individuals outside the United States may be able to access the website.

If you access our website from another country, your information may be processed in the United States or in other locations where our service providers operate, subject to applicable legal requirements.

Where cross-border data transfer protections are required by applicable law, appropriate mechanisms will be used as required.

29. Third-Party Websites

Our website may contain links to independent third-party websites or services.

We do not control the privacy practices of independent third parties.

Before submitting personal information to another website, you should review that party's privacy policy.

30. Payment Security and Sensitive Information

Please do not send complete payment card numbers, passwords, government identification numbers, or other unnecessary sensitive information through ordinary customer-support email.

Payment information should be submitted through the secure checkout methods available on pleatwear.com.

31. Fraud Prevention

We may use personal and transaction information to identify and prevent:

Unauthorized transactions.
Payment fraud.
Account abuse.
Identity misuse.
Suspicious ordering behavior.
Security threats.

Where necessary, orders may be reviewed or additional verification may be requested.

32. Data Accuracy

We encourage customers to provide accurate and current information.

If your personal information associated with an order is incorrect, contact support@pleatwear.com as soon as possible.

Certain information associated with completed transactions may need to be retained for legal or recordkeeping purposes even after a correction request.

33. Privacy and Returns

When processing returns and refunds, we may retain information including:

Order number.
Customer contact information.
Returned product information.
Reason for return.
Return tracking information.
Refund amount.
Refund status.

This information is used to administer our 30-day return policy and applicable refund procedures.

34. Privacy and Shipping

For orders placed through pleatwear.com, customer information may be used to administer our shipping services, including:

1–2 business-day order processing.
USPS, UPS, or FedEx shipment preparation.
Delivery tracking.
Delivery issue resolution.

Only information reasonably necessary for fulfillment and delivery will be provided to applicable shipping providers.

35. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in:

Applicable laws.
Website functionality.
Business operations.
Service providers.
Privacy practices.
Security procedures.

When this Privacy Policy is updated, the revised version will be published on pleatwear.com with an updated "Last Updated" date.

Material changes will be communicated where required by applicable law.

36. Related Policies

This Privacy Policy should be read together with other policies available on pleatwear.com, including:

Terms of Service.
Shipping Policy.
Return & Refund Policy.
Cookie Policy.
Payment Policy.
Order Cancellation & Change Policy.

37. Contact Us

For questions about this Privacy Policy, personal information, cookies, privacy rights, or data practices, contact:

Store: Pleatwear
Website: pleatwear.com
Email: support@pleatwear.com
Address: 105 S Main St 215, West Hartford, CT 06107-2518, United States
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

When submitting a privacy request, please provide enough information for us to identify and process your request without including unnecessary sensitive personal information.